News

Every auto care business runs on people. Behind every wrench turned, invoice sent, or part ordered is a human being with emotions, motivations, and reactions—whether they are aware of them or not. When leaders take the time to understand what drives these behaviours, they unlock better communication, reduce friction during...

Ottawa, Ontario, May 21, 2025 – I-CAR Canada is pleased to welcome UAP / NAPA as the newest participant in the Sustaining Partner Program (SPP), reinforcing a shared commitment to supporting the automotive industry through high-quality training and education. This partnership will allow NAPA customers to earn I-CAR Canada training...

Collision repair shops across Canada are navigating a perfect storm of challenges: workforce shortages, rising repair complexity, shifting insurance practices, and the need to remain profitable in a rapidly evolving industry. With modern vehicles now equipped with sophisticated technology like advanced driver assistance systems (ADAS) and electric drivetrains, the demands...

The collision repair industry is facing unprecedented change. Advanced driver-assistance systems (ADAS), evolving original equipment manufacturer (OEM) standards, and growing consumer expectations are reshaping the demands on shops, insurers, and industry stakeholders alike.  Many collision repair businesses have likely felt the strain of misaligned incentives and conflicting priorities. However, for...

With over 30 years in the industry, I-CAR Canada instructor Douglas White has dedicated his career to advancing collision repair education. Starting in 1993, his passion for vehicles led him down the collision path, where he developed deep expertise. As an instructor, he helps technicians stay ahead of evolving repair...

The hours and days after an accident can be incredibly overwhelming for a vehicle owner. Being without a vehicle can significantly disrupt day-to-day life. For insurance professionals, providing a seamless claims experience is crucial to customer satisfaction, and one key offering that makes a significant difference is loss of use,...